Choosing the right Property
Whilst viewing a property it is important to check few of the essentials
Check all locks and handles on doors and windows ensuring they are fully functional and secure.
Throughput the property check to see all the lights and sockets are functional and you could also request an Electrical safety certificate for added security
Appliances, we can easily be distracted by the look or the brand but it’s important to check that they all are working correctly and also be sure to ask what is included and what will be removed.
It’s always advised to run the water and see if it heats well and the pressure is good for you
When checking the rooms what you want to look-out for is mould, dampness and condensation around the windows and walls, and if you do see any be sure to ask if it will be treated before you move in.
Ensure you check all furniture to ensure that are in good condition and not damaged, get in writing what items are included and what are not, also ensure the inventory report has every detail noted, you do not want to end up paying for replacement items that you did not damage.
Lastly ensure anything that has been agreed in terms of repairs or items that will be provided are documented in writing from the landlord or the landlord’s agent before you sign the Tenancy Agreement.
At the start of a Tenancy
Making an offer – so you have chosen your property, now you wish to make an official offer, at this stage it is normal for prospective tenants to place an administrative deposit (usually one week’s rent) with Bloomingdale Residential, this deposit is to ensure your commitment to your offer (should you change your mind before the offer is agreed by the Landlord then this deposit is fully refunded, however should you change your mind after we have negotiated your offer you will naturally forfeit this deposit), along with the admin fee, you will be asked to provide proof of identity and address details (this is due to fraud prevention). If the tenancy agreement goes ahead this amount will be deducted from your initial rent and deposit payable.
Once the offer has been accepted and terms agreed, we then move on to the referencing and Tenant checks stage.
At the referencing stage, Bloomingdale Residential will outsource to an authorised independent referencing agency to carry out all checks including Employment, Credit and Landlord reference, the purpose of these check are to ensure that you eligible for the rental commitment.
When you have been given your Tenancy to sign, This will be the legal contract provided to you by Bloomingdale Residential, please ensure that you thoroughly read and check the agreement, this will state what your rights are as a Tenant, and those of your Landlord, Along with that it will also indicate your responsibilities, the agreed rent,length of the tenancy, and the details on exiting an agreement or what happens when the agreement will come to an end.
Initial payments, this will include the agreed deposit, advance instalment of rent and admin charges for tenancy agreement and referencing fees.
On the day of the move in Bloomingdale Residential will arrange for a professional inventory firm to meet you at the property and compile the report which will include (but not limited to) full and details report of the furnishing, appliances and their current condition, state of the entire property along with photographic evidence of any defects that may exist. Please note if you want something included at this stage please inform the inventory clerk, as this report will be crossed reference with your check out report upon the termination of your Tenancy.
After the report has been compiles we will ask you to read, check and sign in agreement. Upon completion the inventory you will be given the keys to the property.
Check all locks and handles on doors and windows ensuring they are fully functional and secure.
We must advise you that you will be sole responsible for the day to day upkeep of the property and provide you with all the relevant contact details in order to assist you.
Responsibility of the Tenant
You are advised that you will be responsible for Gas, Water rates, Electricity, Telephony services, TV License and the Council Tax for the entire duration of the Tenancy. And you must contact all the providers in order to have the services transferred on to your name, where Bloomingdale Residential are the Managing firm we will have these transferred for you for the exception of the Telephony services.
*Rental Payments are paid as agreed either Monthly, Quarterly or 6 monthly to Bloomingdale Residential Limited.
Advice for trouble-free Tenancy
It is good practice to keep your tenancy agreement, Inventory report, rent payment receipts and any correspondents received or sent safely and easily accessible should you require in the future.
Continue to pay your agreed rental payments on the agreed date, even if your landlord fails to carry out repairs, as failing to pay your rent could lead to an eviction.
Importantly ensure that you always comply with the tenancy agreement throughout the duration.
Content & Building Insurance
Building insurance will be the responsibility of the Landlord.
Contents insurance is usually the responsibility of the tenant and we advise that you arrange this according to your own requirements as Bloomingdale Residential nor the Landlord are responsible for theft, damage or loss of any of your belongings.
Terms & Conditions for Tenants
Admin Deposit
Prior to negotiating your offer with the Landlord, Bloomingdale Residential will require a small deposit (equating to one weeks rent), taken to ensure prospective tenants good intent. If the tenant decides to retract their offer prior to the offer being agreed by the Landlord then the deposit will be fully refunded, however during any moment after the offer being accepted the Tenant references & credit checks are not successful or the Tenant decides not to proceed they will forfeit the deposit.
If the tenancy proceeds the deposit taken will be deducted from the remaining balance of initial rent.
The Only Payments Bloomingdale residential Charge in relation to your tenancy are
The Rent
A refundable Tenancy Deposit capped at 5 weeks rent where the annual rent Is less than £50,000, or Six Weeks rent where the total annual rent is £50,000 or above
A defult fee for late payment of rent and replacement of Lost keys/Fobs/Security devices where required under a tenancy agreement
Payments to change the tenancy when requested by the tenant, capped at £40, or reasonable costs incurred if higher.
For more information about the fee please follow the link below or speak to one of the team for more information;
https://www.gov.uk/government/collections/tenant-fees-act
Tenant Fee Bans
Reference Checks
Bloomingdale Residential use a third party professional company to carryout Tenant checks, and the cost of which is payable by the Tenant.
The costs of referencing is charged for each and every individual named on the tenancy, and the cost is £50.00 per Tenant. Should the Tenant be a company then the cost is £90.00. Every Tenant named on the tenancy will be required to complete an application form (which can be obtained from the office or from the Home page of our Website).
In order for the Checks to be carried out the referencing firm will request information such as Employers details, Bank details and previous Landlords details. You will also be required to provide two forms of ID, such as a Passport, Driving Licence and a proof of address.
*Please note due to money laundering regulations Bloomingdale Residential Limited are unable to take cash, therefore all payments due should be made by Bacs, Chaps or Cheque (Cheques usually take up to 7 Days to clear).
Deposit
Your deposit is usually calculated to equate to 5 weeks rent.
Client Monet Protect
Bloomingdale residential are a member of Client money Protect.
https://pdfhost.io/v/q4PEuOkn1_CMP_MemberShip_Certificate
Inventory Check-in & Check-Out Report
At the start of a Tenancy we will arrange for an inventory report to be compiled by an independent firm, and we will ask each tenant to review and sign in agreement. You will be provided a copy of this along with your tenancy agreement (please keep these safe at all time).
At the end of the tenancy Bloomingdale Residential will arrange for the same firm to come out and a carry out a check-out report (which is a cross reference of the condition of the property with the Inventory report), any damages or missing items deemed as tenant negligence will be advise by the independent clerk and appropriate deductions will be advised.
We request that the tenant be present at the time of both the Check in report and check out report in order to minimise any disputes.
Please be advised that the cost of the checkout report will be charged to the Tenant.
Insurance
We advise all Tenant to have their own insurance arranged to protect their valuables, as Bloomingdale Residential and the Landlord do not hold any responsibility of Tenants items from Damage or Theft.
Utility Services
Tenants are responsible for all the utilities including Gas, Electricity, Water Rates, Telephony Services, TV License and Council Tax. Bloomingdale or the Landlord will assist in having the accounts transferred onto your name however we always advise that you also call the relevant companies to ensure this has been don’t successfully.
Please note that you are not entitled to change suppliers without consent from either the Landlord or Bloomingdale Residential.
Tenancy Extension & Change of Tenant
Extension of Tenancy at the end of the term there will be no charge
During a Tenancy should you wish to change the Tenant on the agreement then this can be arranged (subject to the agreement of the Landlord and satisfactory referencing)
Managed by Bloomingdale Residential
At the start of your Tenancy, we will advise you of your allocated Property Manager, this will be someone at Bloomingdale Residential and will be available for you to contact for any queries and issues in relation to your Tenancy and Property. Please ensure that your contact details are kept up to date throughout the duration of you Tenancy so that your Property Manager is able to contact you as and when required.
in such cases where the property is not managed by Bloomingdale Residential, we advise that we will not be responsible for any repairs or issues and you should contact your Landlord (details of which would have been provided at the beginning of the Tenancy) However where Bloomingdale Residential are managing the property, please be advise the prior consent may be required from the Landlord in order for the works to commence.
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
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